Privacy Policy

1. Introduction

Welcome to Thrive Mastermind ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including our Jett Coach SMS notification service.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register for an account:

• Full name
• Email address
• School or business name
• Mobile phone number (optional)
• Location IDs for your business locations
• Password (encrypted)
• SMS notification preferences

2.2 Business Data

When you connect your account to third-party services (such as Spark Membership Management), we collect and process business metrics including:

• Student enrollment data
• Retention metrics
• Revenue information
• Lead generation data
• Appointment and attendance records

2.3 Usage Information

We automatically collect certain information when you use our platform, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences
• SMS message delivery status and timestamps

3. SMS Text Messaging

3.1 Consent

By providing your mobile phone number and checking the SMS consent box during registration, you expressly consent to receive marketing text messages, promotional offers, account updates, and coaching messages from Thrive Mastermind via our Jett Coach service. This consent is not a condition of purchase.

3.2 Message Types

You may receive the following types of SMS messages:

• Wednesday mid-week check-ins with business performance metrics
• Sunday weekly review summaries
• Training module recommendations and coaching insights
• Account notifications and updates
• Promotional offers and special announcements

3.3 Message Frequency

Message frequency varies based on your business activity and notification preferences. You can expect to receive approximately 2-8 messages per month. We may send additional messages during special promotions or events.

3.4 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details on your specific plan. We are not responsible for any charges incurred from your mobile carrier.

3.5 Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP to any message you receive from us
• Clicking the unsubscribe link in SMS messages (where available)
• Updating your SMS preferences in your account settings
• Contacting our support team

After opting out, you will receive one final confirmation message, and then no further SMS messages unless you re-enable SMS notifications.

3.6 Help

For help with SMS messages, reply HELP to any message or contact our support team at [email protected].

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To send coaching insights and business performance reports via SMS and email
• To personalize your experience and provide tailored recommendations
• To analyze your business metrics and generate actionable insights
• To communicate with you about your account, updates, and promotional offers
• To improve our services and develop new features
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as SMS delivery (SignalWire), email services, hosting, and analytics. These providers are contractually obligated to protect your information.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (including passwords)
• Secure HTTPS connections
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

SMS message logs are retained for up to 90 days for quality assurance and compliance purposes, after which they are automatically deleted.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your personal information through your account settings.
• Deletion: You can request deletion of your account and personal information by contacting us.
• Opt-Out: You can opt out of marketing communications and SMS messages at any time.
• Data Portability: You can request a copy of your data in a portable format.

To exercise these rights, please contact us at [email protected].

9. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services (such as Spark Membership Management). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: